information for visitors

Tickets

Ticket prices

On-line

Basic 7 euros (15+)
Reduced 5 euros (children 3 - 14 years old, students, seniors 64+, ZTP, ZTP/P)
Family ticket 22 euros (2 adults + 2 children or 1 adult + 3 children)
Tickets can be bought online, or by cash or card at the castle's ticket office.
We do not accept benefit cards.
The ticket is one-time. Visiting time is not limited within the opening hours, but repeated entry is not allowed.

Box office

Basic 8 euros (15+)
Reduced 6 euros (children 3 - 14 years old, students, seniors 64+, ZTP, ZTP/P)
Family ticket 25 (2 adults + 2 children or 1 adult + 3 children)
Tickets can be bought online, or by cash or card at the castle's ticket office.
We do not accept benefit cards.
The ticket is one-time. Visiting time is not limited within the opening hours, but repeated entry is not allowed.

A ticket purchased on a given day is only valid on the corresponding date.
Group admission (15 people or more) can be purchased with a discount on the invoice at least 5 days before the planned visit. Those interested please contact vstupenky@svetlavypraveji.cz
We have a special program for schools with a 50% discount and one free teacher for every 10 students. The event is valid for visits only on Monday - Wednesday. Those interested please contact vstupenky@svetlavypraveji.cz

Helpline and helpdesk

If you have a problem with the purchased ticket, please contact vstupenky@svetlavypraveji.cz

Contact of the grounds manager

phone contact: +421 918 523 304

Opening hours

The light park is open daily from November 9, 2024 to January 12, 2025.
Opening hours of the light exhibition 16:00 - 21:00
Last entry 20:30

information (parking, refreshments, services, prohibitions, etc.)

tour time

The circuit of the tour measures 1 km. The tour usually lasts 60 minutes.

But the visit time is not limited.

Arrival

Accessible by car. Free parking. Bus No. 71,72,18,16,14,12, 27,29,36 to the Mier stop.

Parking

Free parking in front of the complex, on the driveway.

Dogs

You are welcome with dogs. Even if your four-legged friend is well-behaved, it is necessary to keep the dog on a leash and with a muzzle in consideration of other visitors.

Taking pictures

Taking photos or filming a video within the light exhibition Lights tell is possible without charge or restrictions. On the contrary, we will be happy if you tag us on social networks #storyoflights @storyoflights. We will be happy to share your creations on our profiles. Prohibition of flying a drone!

Refreshment

In the area of the light exhibition, it is possible to buy food and drinks in the bistro.

Barriers

The exhibition is barrier-free.

Toilets and changing table

There are fully equipped toilets for the disabled in the complex.

Ban on drones and scooters

For safety reasons, it is forbidden to fly a drone or ride an electric scooter in the exhibition.

Information line of the complex

phone contact: +421 918 523 304

Visiting regulations

By entering the premises, visitors to the "Lights Tell" event agree to these visitor regulations and are obliged to comply with the following rules:

Obligations of site visitors:

Only the main entrance can be used to visit the premises. The ticket can be purchased directly on the spot in cash or by credit card or on the official website of the "Story of lights" event.
Entry to the premises at your own risk.
When entering the area, visitors must present an original ticket with a QR code. In the case of applying for a discount, it is necessary to identify yourself with a document showing a photo (OP, driver's license, passport, student card, ISIC and ZTP card, ZTP/P, etc.), ZTP/P has free entry including an escort.
Visitors are obliged to behave respectfully towards other visitors, not to destroy or otherwise treat lighting or other installations or property in the area or the property of other people, and to maintain cleanliness and order.
Every visitor is obliged to comply with the visitor rules, regulations and instructions of the organizer, law enforcement or security services, firefighters, members of the rescue service, etc. In case of non-compliance, the organizer reserves the right to immediately expel unruly visitors from the park without compensation.
Parents are responsible for the behavior and safety of children upon entering the complex and for the entire duration of their visit.
Children under the age of 15 must be accompanied by an adult (parent, adult or educational supervisor) during the entire visit to the park. Children and minors are responsible for their parents or an adult or educational escort during the entire visit to the park, even if the children over 15 years old will stay in the park alone.
Children's groups must have at least one adult supervisor for every 10 children in the group.
Dogs are allowed to enter the park free of charge, they must be on a leash and with a muzzle under the supervision of the owner. Free running of animals is prohibited. The owner must clean up the excrement after them.
In the event of an evacuation, visitors must follow the organizer's instructions.
In case of ice, take extra care. Also, be aware of possible falls of snow and ice from roofs, installations or trees in the area.

Prohibitions:

Upon entry, the visitor may be subject to a security check.

It is forbidden to bring into the premises:

weapons of any kind, sharp objects, imitation weapons, as well as objects that can be used as weapons (including children's toys);
alcohol, drugs or other toxic substances;
own drinks and food;
fireworks, including cannons, crackling balls, firecrackers, etc.;
glass and pressurized containers. Bring weapons of any kind into the premises, as well as objects that can be used as weapons.

Furthermore, it is strictly prohibited:

Fly a drone or move on electric scooters;
enter non-visitor areas;
climb trees or touch or otherwise manipulate light installations;
destroying and damaging any facilities and equipment on the premises, including damaging things by labeling, sticking and spraying them;
enter attractions under the influence of alcohol and drugs;
consume narcotic substances in all areas of the park;
use open fire;
throw away garbage and cigarette butts outside the designated place;
deliberately damage or tamper with safety or fire protection devices, as well as water or electricity distributions.

In case of injury in the area, look for the organizer of the "story of lights" event or call +421 905 969 171 or 112

Tickets with QR codes:

Each visitor receives a ticket with a unique QR code, which entitles them to enter the premises during valid opening hours with the option to leave at any time. The ticket is one-time.
In the case of an invalid QR code, the visitor will not be allowed to enter the premises.
Forging a ticket is a crime.
Paid entrance and service fees are non-refundable, the ticket is non-exchangeable.
The owner of the ticket gives his consent to the fact that photographs, films or video recordings from the premises of the park with his person can be used by the organizer for documentary and promotional purposes, without monetary compensation.

Odpovědnost za škody a důsledky porušení návštěvního řádu:

V případě porušení návštěvního řádu může provozovatel vymáhat škody způsobené návštěvníkem v souladu s příslušnými právními předpisy, a to včetně ušlého zisku (např. zrušení akce) nebo může udělit pokutu.
Pokud jsou návštěvníci areálu pod vlivem alkoholu, přebírají tím na sebe v případě zranění veškerou odpovědnost.
V případě hrubého porušení návštěvního řádu si organizátor vyhrazuje právo návštěvníka vyzvat k opuštění areálu.
Účastník je povinen na žádost organizátora nebo jím pověřené osoby (zejména bezpečnostní služby), umožnit provedení kontroly dodržování pravidel návštěvního řádu.
V případě porušení návštěvního řádu jsou pořadatel nebo jím pověřené osoby oprávněni návštěvníka z prostor areálu bez náhrady okamžitě vykázat. Návštěvník je povinen na základě výzvy pořadatele nebo jím pověřené osoby prostor opustit.

The right of the operator to close the exposure in case of adverse weather conditions:

In case of adverse weather conditions, for example strong wind, heavy rain, blizzard, hail and the like, which could lead to the risk of injury for visitors, the operator has the right to temporarily close the exhibition for safety reasons.

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