Information for visitors

Tickets

Ticket prices

Tickets online

Basic 230 CZK (15 - 65 years)
Reduced CZK 160 (children 2 - 14 years old, students, seniors, ZTP, ZTP/P)
Family ticket 640 CZK (2 adults + 2 children or 1 adult + 3 children)
Children under 2 years old and ZTP/P guide have free entry

Ticket prices at the box office

Basic 245 CZK (15 - 65 years old)
Reduced 170 CZK (children 2 - 14 years old, students, seniors, ZTP, ZTP/P)
Family ticket 690 CZK (2 adults + 2 children or 1 adult + 3 children)
Children under 2 years old and a guide to ZTP/P have free entry
Tickets can be bought online at a discounted price, or in cash or by card at the exhibition box office.
We do not accept benefit cards.
The ticket is one-time. Visiting time is not limited within the opening hours, but repeated entry is not allowed.
Group admission (15 people or more) can be purchased with a discount on the invoice at least 7 days before the planned visit. Those interested please contact ticketing@storyoflights.eu
We have a special program for schools with a 50% discount and one free teacher for every 10 students. The event is valid for visits only on Monday - Wednesday. Those interested please contact ticketing@storyoflights.eu

Helpline and helpdesk

If you have a problem with the purchased ticket, please contact ticketing@storyoflights.eu

Opening hours

Light Park Lights Tell Pardubice is open daily from November 6, 2024 to January 12, 2025.
Opening hours of the light exhibition 16:00 - 21:00
Last entry 20:45
24.12. 2024 the exposition is closed

information (parking, refreshments, services, prohibitions, etc.)

Tour time

The circuit of the tour measures approx. 1 km. The tour usually lasts 45 - 60 minutes.

But the visit time is not limited.

Arrival

Pardubice Castle is located in the city center at the confluence of the Elbe and Chrudimka rivers. It is easily accessible on foot from the train and bus stations. A dense network of public transport operates in Pardubice. To get to the castle, you can use the Náměstí Republiky, U Grandu or Krajský úrad stops and continue on foot through Pernštýnské náměstí and Pernštýnská street.

Parking

For parking, we recommend using Bělobranské náměstí, U Stadionu, Parking House Grand.

Dogs

You are welcome with dogs. Even if your four-legged friend is well-behaved, in consideration of other visitors, it is necessary to keep the dog on a leash and with a basket.

Taking pictures

Taking photos or filming a video within the light exhibition Lights tell is possible without charge or restrictions. On the contrary, we will be happy if you tag us on social networks #storyoflights @storyoflights. We will be happy to share your creations on our profiles. Prohibition of flying a drone!

Refreshment

In the area of the light exhibition, it is possible to refresh yourself with cold or hot drinks and a bistro.

Barriers

The exhibition is barrier-free.

Toilets and changing table

There are fully equipped toilets with changing tables for small children in the area.

Ban on drones and scooters

For safety reasons, it is forbidden to fly a drone or ride an electric scooter in the exhibition.

Infoline castle grounds

Phone: +420 466 799 240

Visiting regulations

By entering the premises, visitors to the "Story of lights" event agree to these visitor regulations and are obliged to comply with the following rules:

Obligations of site visitors:

Only the main entrance can be used to visit the premises. The ticket can be purchased directly on the spot in cash or by credit card or on the official website of the "Lights tell" event.
Entry to the premises at your own risk.
When entering the area, visitors must present an original ticket with a QR code. In the case of applying for a discount, it is necessary to identify yourself with a document showing a photo (OP, driver's license, passport, student card, ISIC and ZTP card, ZTP/P, etc.), ZTP/P has free entry including an escort.
Visitors are obliged to behave respectfully towards other visitors, not to destroy or otherwise treat lighting or other installations or property on the premises or the property of other persons, and to maintain cleanliness and order.
Every visitor is obliged to comply with the visitor rules, regulations and instructions of the organizer, law enforcement or security services, firefighters, members of the rescue service, etc. In case of non-compliance, the organizer reserves the right to immediately expel unruly visitors from the park without compensation.
Parents are responsible for the behavior and safety of children upon entering the complex and for the entire duration of their visit.
Children under the age of 15 must be accompanied by an adult (parent, adult or educational supervisor) during the entire visit to the park. Children and minors are responsible for their parents or an adult or educational escort during the entire visit to the park, even if the children over 15 years old will stay in the park alone.
Children's groups must have at least one adult supervisor for every 10 children in the group.
Dogs are allowed to enter the park free of charge, they must be on a leash and with a muzzle under the supervision of the owner. Free running of animals is prohibited. The owner must clean up the excrement after them.
In case of evacuation, visitors are obliged to follow the instructions of the organizer.
In case of ice, take extra care. Also, be aware of possible falls of snow and ice from roofs, installations or trees in the area.

Prohibitions:

Upon entry, the visitor may be subject to a security check.

It is forbidden to bring into the premises:

weapons of any kind, sharp objects, imitation weapons, as well as objects that can be used as weapons (including children's toys);
alcohol, drugs or other toxic substances;
own drinks and food;
fireworks, including cannons, crackling balls, firecrackers, etc.;
glass and pressurized containers. Bring weapons of any kind into the premises, as well as objects that can be used as weapons.

Furthermore, it is strictly prohibited:

Fly a drone or move on electric scooters;
enter non-visitor areas;
climb trees or touch or otherwise manipulate light installations;
destroy and damage any facilities and equipment on the premises, including damaging things by labeling, sticking and spraying them;
enter attractions under the influence of alcohol and drugs;
consume narcotic substances in all areas of the park;
use open fire;
throw away garbage and cigarette butts outside the designated place;
intentionally damage or tamper with safety or fire protection devices, as well as water or electricity distributions.

In case of injury in the area, look for the organizer of the "Story of lights" event or contact the phone number

+420 466 799 240

Tickets with QR codes:

Each visitor receives a ticket with a unique QR code, which entitles them to enter the premises during valid opening hours with the option to leave at any time. The ticket is one-time.
In the case of an invalid QR code, the visitor will not be allowed to enter the premises.
Forging a ticket is a crime.
Paid entrance and service fees are non-refundable, the ticket is non-exchangeable.
The owner of the ticket gives his consent to the fact that photographs, films or video recordings from the premises of the park with his person can be used by the organizer for documentary and promotional purposes, without monetary compensation.

Liability for damages and consequences of violation of the visiting rules:

In the event of a violation of the visitor regulations, the operator may recover damages caused by the visitor in accordance with the relevant legal regulations, including lost profit (e.g. cancellation of the event) or may issue a fine.
If visitors to the premises are under the influence of alcohol, they assume all responsibility in the event of injury.
In case of gross violation of the visitor regulations, the organizer reserves the right to ask the visitor to leave the premises.
The participant is obliged, at the request of the organizer or a person authorized by him (in particular the security service), to enable a check of compliance with the rules of the visiting regulations.
In the event of a violation of the visitor regulations, the organizer or persons authorized by him are entitled to immediately expel the visitor from the premises without compensation. The visitor is obliged to leave the premises at the request of the organizer or a person authorized by him.

The right of the operator to close the exposure in case of adverse weather conditions:

In case of adverse weather conditions, for example strong wind, heavy rain, blizzard, hail and the like, which could lead to the risk of injury for visitors, the operator has the right to temporarily close the exhibition for safety reasons.

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